About Us

Hello and welcome

WITmind Ltd. is a high tech company focused on IT and web solutions. It operates in Sofia, Bulgaria. The company has extensive experience and expertise in the following areas:

  • Integrated web solutions;
  • Web design;
  • Software and hardware solutions and services for IP video broadcast;
  • High quality video content encoding, delivery and streaming;
  • Cloud services;
  • Onsite and offsite search engine optimization;
  • Web marketing and advertising;
  • Social networks integration;
  • performance analysis and optimization;
  • Managed services;
  • IT administration and support;
  • Witmind Ltd. provides its clients with web and software services, specialized hardware platforms, integrated solutions, network support, solutions and consultancy.

 

Why choose us?

Have you thought about how much it costs to fix a problem after the fact vs. preventing it from happening in the first place?

In all cases the results of reactive approach in IT is loss of information, service downtime, blocked operations, stress and high cost.

We are a proactive company, meaning that we investment time and efforts in implementing clever IT maintenance, monitoring, service and support plans in order to minimize and prevent those typical IT stresses. Even a small amount of down-time can be far more costly than a Managed IT Service plan, making proactive approach more conducive and less obtrusive to your business environment. Proactive approach includes the ability to schedule routine maintenance, as well as monitoring and alerting on the typical issues that can occur on your network.

IT support practices can minimize employee productivity or can ruin work environment. IT Support Best Practices are standardized in industry through ITIL and ISO 20000 standards. There are many benefits to using these standards when structuring your business’s IT department.

These are our Top Service and Support Best Practices:

  • Attitude is Everything – we go into every situation with positive attitude and the intent on doing the right thing.
  • No Excuses, Just Solutions
  • Team Work – we empower the team to make front-line decisions and coordinate best practice processes.
  • Total Contact Ownership – is built upon the premise that the Service Desk will continue to address a customer’s issue/request and follow up until the issue or question is resolved to the customer’s satisfaction.
  • Quality Ticket Documentation – Research, diagnose, prioritize and document thoroughly.
  • Fun – having fun is a key component of successful teams.
  • Proactive IT – Spotting trends, related issues and reoccurring issues and working to ensure that we minimize business impact, communicate appropriately and work to learn from the situation.
  • First Contact Resolution – we try to use all of our available resources to facilitate solving our customers issue on the first contact.
  • Solve the Business Problem First – then address the technical or policy issues.
  • Integrated web solutions;
  • Web design;
  • Software and hardware solutions and services for IP video broadcast;
  • High quality video content encoding, delivery and streaming;
  • Cloud services;
  • Managed services;

More about us

Who we are

WITmind Ltd. is a high tech company focused on IT and web solutions. Combined the team has more than:

  • 55 years experience in IT;
  • 15 years experience in managing IT projects;
  • 30 years of system administration;
  • 23 years of software and web development;

What we do

WITmind Ltd. primary operates in the following areas:

  • Web solutions
  • VoD and video streaming
  • Network and IT solutions

Why we do it

It is very simple – we love doing it!

Where we do it

WITmind Ltd. operates mainly in Sofia, Bulgaria providing web solutions, streaming video with 50 hours per minute average, operating own cloud and partnering Juniper Networks.

Our projects unique visitors throughout the years

2016 2 984 703
2015 2 840 333
2014 2 780 609
2013 1 766 547
2012 871 985
2011 682 502
2010 497 303