ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework. ISO 20000 also supports other frameworks, such as Microsoft’s Operations Framework.

Designed to help organizations deliver effective managed IT services to customers and maintain those standards overtime. ISO/IEC 20000 helps organizations efficiently deliver quality IT Service Management through a comprehensive process approach.

ITSMS implementation is designed to be a bedrock upon which to build continually improving service management systems. It is fully scalable to organizations large and small or to customers internal and external. Consider the benefits of developing an ITSMS as part of the organization’s customer satisfaction and business continuity strategies.

Implementing a quality management system helps us bring the best practices for our customers:

• Service and development planning
• Service development
• SLA
• Accountability and tracking
• Budgeting
• Capacity management
• Configuration management
• Change request and management
• Version control
• Incidents and problems management and reporting